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Care Advice & Repairs

  • Jewellery
    As with any precious jewel, your Baccarat jewellery requires particular attention.
    Crystal and fine or precious pearls is sensitive to heavy or repetitive contact with other objects.
    It is recommended to avoid any contact with other objects, including jewellery that could create surface damage.
    It is also recommended to avoid contact with substances such as perfumes, lacquers, or detergents that could possibly damage the jewellery. To maintain its brilliance, we suggest cleaning your jewellery with a soft cloth.
  • Bar & Tableware

    GLASSES CLEANING

    By hand
    In order to prevent damage, glasses must be washed individually using warm water and a non-abrasive product. We recommend using gentle care dishwasher tablets which may also be used for washing by hand.

    Tilt glass downwards and rinse under the faucet ending with the base.

     

    In the dishwasher
    Set the dishwasher to the delicate cycle on a low temperature. If the temperature is too high, a chemical reaction may occur that could dull the crystal. We recommend using gentle care dishwasher tablets, which may also be used if washing by hand. 

    Separate and position the glasses, spacing the glasses far enough apart so that they do not have contact with each other.


    Drying and wiping
    Place the glasses on a towel or on an absorbent kitchen paper to drain, or wipe delicately holding the glass by the stem to minimize pressure.

    Always use a lint-free fine cotton towel or a linen towel. It is best to place the glasses back in their boxes or stand them upright, without touching each other. 

     

    DECANTERS

    It is best not to leave wine in the decanters and to rinse them immediately after use. Decanters must be washed in warm water with a soft sponge. We recommend using gentle care dishwasher tablets, which may also be used while washing by hand.

    Decanters should always be stored without a cap to allow for airing.

    To absorb any remaining moisture, insert a long strand of absorbent kitchen paper for about 10 hours.

     

  • Decoration

    VASES
     

    We recommend using mineral water as hard water may have damaging effects on the crystal and leave a water line on the upper part of the vase. If there is no mineral water available, it is recommended to change the water level.

    If your vase is heavy and bulky, and thus difficult to move, we suggest not filling the vase completely but adding water or even ice cubes on a daily basis.

     

    DECORATIVE ITEMS
     

    Clean them with a soft cloth.
    Anti-static products may help protect items from gathering dust.

  • Lighting

    Large chandeliers must be maintained by experienced professionals who know how to take them apart, to clean each part and to place everything back correctly.

     

    Small and medium sized chandeliers should be dusted regularly in order to avoid more integral cleaning procedures.

    Wear cotton gloves lightly moisturized with isopropyl alcohol, and gently rub the crystal pearls and ornaments.

    For best results, gloves should be re-moisturized from time to time while cleaning. Be careful to follow instructions for the specific product being used, as contents may be flammable.

     

    Do not place wax candles into candlestick holders by using melted wax.

    We recommend the use of non-drip candles.

    In case the wax sticks to the candlestick holders, gently wipe it away by using lukewarm water.

    We recommend not to let candles burn down entirely (leave approximately 3 inches standing), as the contact with a flame could cause the crystal to shatter.

  • Repairs
    Common repairs are:
    - Removal of scratches
    - Repair of chips on glasses, goblets, vases and decorative items
    - Polishing of tarnished articles to restore their original shine.

    To have your item repaired, we advise you to contact one of the specialized firms mentioned below, but not affiliated with Baccarat.

    List of specialised firms:

    ATELIER DU CRISTAL
    Zone d'Activité Baccarat Bertrichamps
    54120 BACCARAT
    +33 3 83 75 14 95

    CRISTALLERIE SCHWEITZER
    84 quai de Jemmapes
    75010 PARIS
    +33 1 42 39 61 63

    Firm specialising in the repair of vases and exceptional pieces :

    CRISTAL BENITO
    Franck Bénito
    188 bis, rue Gabriel Péri
    92 700 COLOMBES
    +33 1 42 42 60 76
    f.benito@cristal-benito.fr www.cristal-benito.fr

    For further information, please do contact one of our boutiques or our customer service by E-mail to: bpk_customerservice@baccarat.fr
 

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