FAQ

Frequently Asked Questions

The cause of white cloudiness is the adhesion of karuki components or small scratches on the surface of the crystal. Add a pinch of crude salt to 0.5 liters of distilled vinegar, pour it in, shake well, then rinse with lukewarm water several times.


We are sorry but Baccarat cannot answer inquiries regarding appraisals.


Currently, we do not accept crystal repairs in Japan. In addition, some metal parts of Biju products may be repairable, so please contact your local baccarat shop.


Please contact our customer service or your local baccarat shop.


We apologize for the inconvenience but please check the details as much as possible and contact the baccarat shop where you purchased the product so that we can quickly identify the broken part or product.
a. Purchase date and location
b. The product name and part number (7-digit code) given in the product installation manual, and the part name and part number (7-digit code) including the defective or brokenen part.
c. The date of manufacture of the writing item on the product installation instructions or product label.


Baccarat products can be exchanged at Baccarat retail stores if you have the product and packaging. However, both the product and the packaging must not have any scratches.
In addition, some products may not be exchanged. For more information, please contact the directly managed store.


Baccarat is currently in France (www.baccarat.fr), Italy (www.baccarat.it), Germany (www.baccarat.de), United Kingdom (uk.baccarat.com), United States (us.baccarat.com) and others. Online shopping is available on the homepages of 27 countries (baccarat.com). If you live in the above 5 countries, you can purchase Baccarat from the homepage of your country. We are sorry, but if you live in any other country, you cannot use online shopping. However, even if you live in a country other than the above 5 countries, You can order from our website if you would like to give a baccarat to those who live in the above 5 countries, For example, if you currently live in Switzerland and would like to give a gift to someone living in France, you can place an order from the French site www.baccarat.fr. In that case, the payment will be in euros. Click the links below to access the sites in each country.

America
-USA: us.baccarat.com
Europe
-Austria: www.baccarat.com
-Belgium: www.baccarat.com
-Bulgaria: www.baccarat.com
-Croatia: www.baccarat.com
-Cyprus: www.baccarat.com
-Czech Republic: www.baccarat.com
-Finland: www.baccarat.com
-France: www.baccarat.fr
-Denmark: www.baccarat.com
-Germany: www.baccarat.de
-Greece: www.baccarat.com
-Hungary: www.baccarat.com
-Ireland: www.baccarat.com
-Italy: www.baccarat.it
-Luxembourg: www.baccarat.com
-Malta: www.baccarat.com
-Netherlands: www.baccarat.com
-Poland: www.baccarat.com
-Portugal: www.baccarat.com
-Slovakia: www.baccarat.com
-Slovenia: www.baccarat.com
-Spain: www.baccarat.com
-Sweden: www.baccarat.com
-Romania: www.baccarat.com
-Russian Federation: www.baccarat.ru
-United Kingdom: uk.baccarat.com
Asia
-Hong Kong:www.baccarat.hk
-Japan: www.baccarat.jp
-Mainland China: www.baccarat.cn
-South Korea: www.baccarat.kr
Other countries:

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