Frequently Asked Questions
- The glass (or decanter, jug, vase) has turned white and cloudy. How can I get rid of this cloudiness?
- Is it okay to wash the baccarat crystal glasses in the dishwasher?
- I would like to know if my crystal product is from Baccarat and, if so, I would like to know when it was made.
- I would like to know the price of my Baccarat products.
- I broke my Baccarat glass set. Is it possible to repair it?
- I broke my glass set and I would like to buy the new one, but I can't find it on the website. Where can I find it?
- What should I do if a Baccarat chandelier part is broken or I would like to have it repaired?
- I received a baccarat product as a gift, but I would like to exchange it for something else. What should I do?
- I would like to give a Baccarat gift overseas, what should I do?
The glass (or decanter, jug, vase) has turned white and cloudy. How can I get rid of this cloudiness?
The cause of white cloudiness is the adhesion of karuki components or small scratches on the surface of the crystal. Add a pinch of crude salt to 0.5 liters of distilled vinegar, pour it in, shake well, then rinse with lukewarm water several times.
Is it okay to wash the baccarat crystal glasses in the dishwasher? Yes. Set the dishwasher to a "broken" cycle and ensure that the water temperature does not exceed 40 ° C in a weak stream. If the water temperature is too high, the brilliance of the crystal may be dull due to the adhesion of chemical substances contained in tap water. Also, fix the glasses one by one at intervals so that the glasses do not move or collide with each other due to the force of water. Crystal is a delicate material. Hand washing is recommended to avoid the risk of damage.
I would like to know if my crystal product is from Baccarat and, if so, I would like to know when it was made.
We are sorry but Baccarat cannot answer inquiries regarding appraisals.
The glass in the baccarat glass set is missing. Is it possible to repair it?
Currently, we do not accept crystal repairs in Japan. In addition, some metal parts of Biju products may be repairable, so please contact your local baccarat shop.
I broke my glass set and I would like to buy the new one, but I can't find it on the website. Where can I find it?
Please contact our customer service or your local baccarat shop.
What should I do if a Baccarat chandelier part is broken or I would like to have it repaired?
We apologize for the inconvenience but please check the details as much as possible and contact the baccarat shop where you purchased the product so that we can quickly identify the broken part or product.
a. Purchase date and location
b. The product name and part number (7-digit code) given in the product installation manual, and the part name and part number (7-digit code) including the defective or brokenen part.
c. The date of manufacture of the writing item on the product installation instructions or product label.
I received a baccarat product as a gift, but I would like to exchange it for something else. What should I do?
Baccarat products can be exchanged at Baccarat retail stores if you have the product and packaging. However, both the product and the packaging must not have any scratches.
In addition, some products may not be exchanged. For more information, please contact the directly managed store.
I would like to give a baccarat gift overseas, what should I do?
Baccarat is currently in France (www.baccarat.fr), Italy (www.baccarat.it), Germany (www.baccarat.de), United Kingdom (uk.baccarat.com), United States (us.baccarat.com) and others. Online shopping is available on the homepages of 27 countries (baccarat.com).
If you live in the above 5 countries, you can purchase Baccarat from the homepage of your country. We are sorry, but if you live in any other country, you cannot use online shopping.
However, even if you live in a country other than the above 5 countries, You can order from our website if you would like to give a baccarat to those who live in the above 5 countries, For example, if you currently live in Switzerland and would like to give a gift to someone living in France, you can place an order from the French site www.baccarat.fr. In that case, the payment will be in euros.
Click the links below to access the sites in each country.
-Czech Republic: www.baccarat.com
-Russian Federation: www.baccarat.ru
-United Kingdom: uk.baccarat.com
-Mainland China: www.baccarat.cn
-South Korea: www.baccarat.kr
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