General sales conditions

Baccarat, a French corporation (capital: 20,767,825 euros, Nancy commercial and company registry registration number 760 800 060, registered office location 20, rue des Cristalleries – BP 31, Baccarat (54120) – FRANCE, business Headquarters location 11, Place des Etats-Unis, Paris (75116) – FRANCE) and its Japanese subsidiary Baccarat Pacific Co., Ltd. (1-2-8 Toranomon, Minato-ku, Tokyo 105-0001, 〒105-0001, Phone: +03 -4579-6135, email (Baccarat) is,,, or any other Baccarat domain (Baccarat). We have decided to formulate the conditions for selling our products to our customers through our e-commerce site accessible from Website) in these general sales conditions.




Baccarat manufactures extremely high quality products sold worldwide under the Baccarat trademark.
To carry out this manufacturing, Baccarat possesses special and highly valued craftsmanship, know-how and skills.
Baccarat sells the above products on its website at A list of products offered by Baccarat for online sale can also be found on this website.
You and Baccarat are subject to the exclusive application of these General Terms and Conditions for transactions between them and exclude any other terms and conditions that may have been previously viewed on the Baccarat Website. I agree to do so.
These General Terms and Conditions of Sale may be saved by backing up on your computer and / or reproduced by you by printing it.

Baccarat reserves the right to modify these General Terms and Conditions from time to time by publishing a new version of these General Terms and Conditions on its website. The applicable sales terms are those that are in effect on the day the order is confirmed.

Article 1-Definition

The terms and expressions referred to below have the following meanings in the interpretation and performance of these General Terms and Conditions of Sale.

Product: The product (single or multiple) for which you are ordering.
Order: A customer orders a product from Baccarat.
General Sales Terms: The general terms and conditions that are the subject of this document.
Delivery date: The period from the date of order confirmation to the date when the ordered item arrives at the customer's hand.
Shipping: The cost incurred by Baccarat to pack the order and ship it to the destination specified by the customer. tax included.
Delivery: Shipping of goods to customers.
Price: The unit price of the product. This amount is shown in yen, including VAT (consumption tax) and no shipping charges. This amount is shown in yen including tax.
Subtotal Price: The total price of the ordered products, excluding shipping charges. This amount is shown in yen including tax.
Consumption tax: 10% VAT (consumption tax) only.
Product Total: Total price with shipping added. This price is shown in yen including VAT (consumption tax).
Product: Any product offered for sale on the website. Chandeliers, some Limited Editions, oversized products, overweight products, and customizable products cannot be ordered directly online and do not fall under these General Terms and Conditions of Sale.
Website: The online sales site used by Baccarat to sell its products.
Territory: It has the meaning shown in Article 3.
Order Confirmation: Has the meaning set forth in Article 5.
Online Sale: Sale of Baccarat products on the site.

References to the singular include multiples and vice versa. References to one gender include the other.


Article 2-Purpose

The purpose of these General Terms and Conditions of Sale is to define the rights and obligations of Baccarat and you within the scope of the online sale of the products that Baccarat offers for sale to you.


Article 3-Scope of application

These General Terms and Conditions of Sale are reserved for consumers and serve exclusively for them, as stipulated by legislation and case law.

These General Terms and Conditions of Sale apply to all product sales made by Baccarat through the website.
You express that you have read the General Terms and Conditions of Sale prior to confirming your order within the meaning of Article 5. Therefore, order confirmation constitutes a valid acceptance of these General Terms and Conditions, without restrictions or reservations.
These General Terms and Conditions of Sale apply to orders placed for delivery within Japan.


Article 4-Effectiveness and duration

These General Terms and Conditions of Sale apply to you and Baccarat from the date of order confirmation as set forth in Article 5.
These General Terms and Conditions of Sale apply for the period required to supply the product until the end of Baccarat's warranty and obligations.


Article 5-Steps for ordering products and services and establishing online sales

You must take the following steps to place an order:

1. Enter the website address or access the website through a link.
2. Keep in mind Baccarat's privacy and security policy each time you visit the site.
3. Follow the instructions on the website, especially the instructions for opening a customer account.
4. Fill out the order form. If the browser is updated while filling out the order form, or the contents of the order form may become invalid at a certain timing of the browser you are using.
5. Check the order details and, if necessary, check and correct any mistakes.
6. Read and print out Baccarat's terms and conditions, then review the order, subtotal price, and total price, and read Orders with Bank Payment Obligations: Read the terms and accept the terms in full. ✔ in the box opposite the message.
7. Follow the instructions from the online payment server to pay the total price.

As long as the server is not down, you can pay for your order after it has been confirmed on the website.

We will immediately send you an electronic receipt confirmation (“Order Confirmation”) confirming your order. Data about your order is hosted, backed up and stored on the computer system of France SAS, which has a registered office below.

3 avenue Octave Gréard, 75007 Paris, France France SAS Information Register is proof of all transactions between you and Baccarat on our website. Order data is recorded and stored on reliable and durable media that can be submitted as evidence.

We will send you an electronic confirmation that your order has been shipped.

All orders placed on the site are for your personal use only. Therefore, you or the recipient of the product is prohibited from reselling all or part of the ordered product.

Delivery will be addressed to the destination specified by the customer at the time of ordering.

You are committed to complying with these General Terms and Conditions in performing the various ordering steps described above. 

Baccarat will have a dispute with you if the order is unusual (especially in terms of order quantity), if the order is placed in dishonest, or for any other justifiable reason, and above all, regarding the payment of the previous order. If present, we reserve the right to reject the order.

In addition, you can cancel your order within 3 business days of ordering the item. If you wish to cancel your order, please contact Baccarat Customer Service.
*However, the cancellation policy for orders for products with "Engraving Service" is different from the cancellation policy for regular products: no cancellations will be accepted after the order has been placed.


Article 6-Product Price and Validity

The prices of products sold on the site are displayed individually for each product and reference number, apart from typographical errors and omissions. These prices include VAT applied on the day of order and do not include shipping charges. Shipping charges will be charged in addition to the price and will be given to you in order confirmation.

The price you pay when confirming your order is the total price including VAT (consumption tax).
Product and price offers are valid while they are posted on the website and within the limits of the inventory available.

Within this framework, the customer will be informed of the availability of the product at the time of ordering. There can be exceptional cases where corrections and errors occur. If you place an order and it is out of stock, Baccarat will notify you by email or phone as soon as possible and either purchase another product listed on the website as a replacement or place an order. We suggest canceling one of them. If you decide to cancel your order, the price will not be deducted. In fact, the transaction will be deducted from your credit card at the time the item is shipped.

Baccarat reserves the right to change the products offered on the website and the prices of the products at any time without notice. The products offered for sale and their corresponding prices are the products and prices in effect at the time of order and are accepted by you through order confirmation.

We will formally inform our customers that the product colors, photos and descriptions are for reference only and do not fall within the scope of the contract. Baccarat is not responsible for any errors or inaccuracies.

You are solely responsible for paying for communication costs when accessing the website.
The validity period of product and price offers is determined by updating the site.


Article 7-Payment terms

7.1. Credit card payment

The total price will be paid by the customer by one of the following payment methods: VISA, MASTERCARD, AMERICAN EXPRESS, JCB.
We do not accept payment by bank transfer or convenience store payment.
The transaction price will be deducted from your credit card at the time of shipment after checking your credit card data and authenticating the payment process from your credit card issuing bank.
You allow Baccarat to deduct the total price from your credit card by providing your credit card information.
You will debit your account for entries or statements sent by the payment module, even if you do not have an invoice signed by your credit card holder (we will deduct from your account according to the records and statements sent). Give the bank prior permission. The ordered product remains the property of Baccarat until Baccarat receives the full price.

If the total price cannot be withdrawn, the customer will be required to redo the payment process. If it is confirmed that the total price cannot be withdrawn, the online sale will be rejected and the order will not be confirmed. In this case, an error message will be displayed on your computer screen, urging you to contact customer service for assistance.
Baccarat will do its utmost to ensure the confidentiality and security of the data transmitted on the website.

To prevent internet fraud, online control of qualified financial institutions is enforced for online payments. Baccarat does not collect or store information about your credit card.
Payment data is subject to automatic data processing, which is separate from Baccarat's data processing. The purpose of this automated data processing is to define the level of analysis of transactions and prevent credit card fraud.

Unpaid due to fraudulent use of a credit card leads to information about the order associated with the unpaid being registered in the payment incident file stored by a third party. Abnormal declarations and deviations (anomalies) can also be subject to special processing.

You have the same rights with respect to the above third parties as given by Baccarat regarding data processing (Baccarat's Confidentiality Policy). You will contact your Baccarat data protection officer by email (email address: or in writing (address: Correspondent CNIL Baccarat, 11, place des Etats-Unis – 75116 PARIS, FRANCE). By doing so, you can use your rights. The data protector communicates the information to the relevant third parties.

About credit card authentication
If the credit card used for payment is not authenticated by the credit card company for some reason, Baccarat Customer Service may contact you. Please note that if you do not contact us within a certain period of time, we may not be able to deliver the ordered product. In addition, the contract related to the order shall be concluded by sending the ""shipping guidance email"" notifying the shipment of the product. Cards issued overseas may not be accepted at our discretion.


7.2. Cash on delivery payment

Please pay the person in charge of the delivery when the product arrives.
When paying by cash on delivery, 440 yen (tax included) will be charged as the fee.
The maximum amount of cash on delivery is less than 300,000 yen including tax.
Please note that you cannot choose cash on delivery if the billing address and the delivery address are different.
In addition, please note that you cannot pay by credit card at the time of cash on delivery, only cash payment is accepted.

Article 8-Delivery of ordered items

8.1. Shipping method

The product will be delivered by the carrier of Baccarat’s choice. For more information, see Shipping and Delivery Deadlines.

8.2. Delivery address

The delivery address you specify must be in your territory. If not, we will cancel your order. You are fully responsible for non-delivery due to lack of information provided at the time of ordering.

8.3. Shipping

All shipping costs are set at a fixed amount of 700 yen including tax.
If customers do not receive the order after it has been shipped and the order is returned to us, we will charge customers 700 yen (including tax) for the shipping cost.

8.4. Deadline for delivery

If the selected product is in stock, the above shipping methods will be provided to you through the order confirmation and payment process.

For orders placed by 12am on business days, we will usually ship the item within 3 business days. However, it may take longer to ship an order depending on the stock.

8.5. Late delivery

Orders will not be canceled because of late deliveries. We accept cancellation within 3 hours of ordering.

8.6. Order tracking

You can track your shipment status on My Account, My Order. 

8.7. Check your order upon arrival

Customers must check the packaging and condition of the goods at the time of delivery, before using or washing them.
Customers must check the packaging and condition of the goods at the time of delivery.

You are responsible for withholding receipt and filing any claim you deem necessary, or even refusing to receive the parcel, especially if the parcel is clearly damaged upon arrival. If you have such a hold or complaint, please contact our customer service team.

Customers must ensure that the product delivered to it matches the order. If the quality of the product does not match the description on the packing slip, the customer must return the product, in its original packaging, with the return form to the address provided, within 14 days of delivery of the order. Please contact Customer Service team for return address and other information.
Customers must provide a proof of the return that has the shipping date.

9– Claims-Information

You must contact Baccarat customer service team for any information, complaints, or questions regarding these General Terms of Sale or the product itself. In the case of mail, the following address,
ASM Japan Co., Ltd.
Sanbancho Building 4F 7-16 Sanbancho, Chiyoda-ku, Tokyo 102-0075 for email and 03-4579-6135 for phone. If necessary, please provide the reference number and date of your order.

Article 10 – Guarantee

10.1. Legal Guarantee

Baccarat must deliver products that comply with the contract and is responsible for any conforming defects that may exist at the time of delivery.
Baccarat may also be liable for conformance defects due to packaging, assembly or installation instructions under contract, or under Baccarat's responsibility. If is implemented, we will still be responsible.

In order to comply with the contract, the product must be as follows.

1 ° Meet the applications normally expected for similar products and, if necessary,
—— Must be consistent with the description given by Baccarat and have the quality presented to the purchaser by Baccarat in either form as a sample or model.
—— Or, especially in advertising or labeling, that the quality is reasonably expected by the purchaser in the light of public statements made by Baccarat, the Producer or its agents.

2 ° Or have features defined by mutual consent by both parties, or meet the special purpose requested by the purchaser, communicated and accepted by Baccarat.

Legal requirements for conformance defects have expired within two years of delivery.
It does not preclude you from filing a claim for a material defect or proceeding with any other proceeding of a contractual or non-contractual nature that the purchaser is entitled to by law.
Baccarat would not have purchased the product if it had made the product unsuitable for its intended use, or if the purchaser knew about the defect, or had purchased it only at a lower price. To the extent that it would have been, it is bound by a warranty against hidden defects in the goods sold that limit this intended use.
The purchaser must file a claim for a serious defect within two years of discovering the defect.

10.2. Commercial Guarantee

10.2.1. Replacement

・ Exchange at Baccarat Shop

Customers and the recipient of the gift have purchased may can exchange orders placed on the website under certain conditions.

Exchanging products will be accepted at the following baccarat shops in Japan.

--Baccarat Shop Marunouchi

3-1-1 Marunouchi, Chiyoda-ku, Tokyo International Building B1,1F
Phone: 03-5223-8868
Business Hours: 10: 00-20: 00 Saturdays 11: 00-20: 00 Sundays and public holidays 11: 00-19: 00 Regular holidays: Open all year round

--Baccarat Shop Roppongi

6-12-1 Roppongi, Minato-ku, Tokyo Roppongi Hills Keyakizaka Dori
Phone: 03-5414-2905
Business hours: 11: 00-21: 00
Regular holiday: Open all year round

--Baccarat Shop Nagoya

4-7-1 Meieki, Nakamura-ku, Nagoya-shi, Aichi Midland Square 1F
Phone: 052 533 8520
Business hours: 11: 00-21: 00
Regular holiday: Open all year round

--Baccarat Shop Osaka

Hilton Plaza East 2F, 1-8-6 Umeda, Kita-ku, Osaka-shi, Osaka 530-0001
Phone: 06 6341-2371
Business hours: 11: 00-21: 00

Regular holiday: Open all year round
Exchanges of products at the Baccarat Shop will only be accepted within 14 days of the date of purchase. In addition, to proceed with the exchange procedure, please put the returned product in the original packaging material and bring it to the Baccarat shop with the following items (in the same state as when the product was sent to the customer).


Shopping bag
Red box, ribbon Exchange application form for purchased products
Delivery note
Instruction manual (may not be available depending on the product)
Receipt (only for customers who wish to be issued)
Warranty (may not be available depending on the product)
We do not accept exchanges for returned products if something is missing, damaged or unusable. If you wish to exchange the product, you must take great care in handling the product.

· Exchange through online channels

Customers and the recipient of the gift you purchased will exchange orders placed on the website within 14 days of delivery under certain conditions. 
In these situations, the customer, or the recipient of the gift, may place the delivered item in its original packaging, in perfect condition (with all accessories, instructions, etc.) and a properly filled-in replacement form. Please return it with the following items (in the same condition as when the item was sent to you) with a copy of the packing slip.


Shopping bag
Red box, ribbon Exchange application form for purchased products
Delivery note
Instruction manual (may not be available depending on the product)
Receipt (only for customers who wish to be issued)
Warranty (may not be available depending on the product)

Customers or the recipient of the gift, are responsible for paying the return costs and must provide proof of this return, except in certain cases. Return assumes that the item will be returned in some way that allows for date identification. New deliveries will only be made after Baccarat receives the returned goods from you or the recipient of the gift.

For customers or gift recipients: Exchanges can only be acceptable for products (single or multiple) that are the same as or higher than the product (single or multiple) that you purchased. If the value of the item selected for the exchange is higher than the item returned, the customer must pay the price difference in accordance with the general terms and conditions of sale. This difference can be paid by either credit card. In the case of a credit card, the customer must provide a cipher that allows payment.

Baccarat will cover the shipping costs for the product returned to you after the replacement.
Only one exchange is possible per order and per reference number.
In addition, if you wish to exchange the product in the following cases, we will pay the shipping fee. 

The delivered product was different from the order details
The delivered product was damaged or damaged
The size of the ring did not fit 

Common rules
Baccarat does not currently accept the exchange or refund on the website for items purchased from the Baccarat Shop.

10.2.2. Returns

We will accept returns and refunds of products only in the following cases.

- The product must be unused and unwashed.
- The delivered product is different from the order.
- The delivered product is damaged or broken.
Please be sure to check the condition of the product before using or washing it. We do not accept returns or refunds after washing. Please contact our Customer Service Department if you wish to return an item. Also, please return the product with the following enclosed items. If you do not have the documents, please contact Customer Service team.

Shopping bag
Red box, ribbon
Instruction manual (may not be available depending on the product)
Receipt (only for customers who wish to be issued)
Warranty (may not be available depending on the product)

After the product is returned by the customer, we will process the refund, but please note that we may not be able to meet your request depending on the condition of the product. Customers are responsible for the shipping charges for returns due to customer's convenience. If you wish to exchange the product, you will be responsible for the round-trip shipping fee.

10.2.3. Repair

Apart from the special cases where the above statutory warranty applies, Baccarat will provide you and the recipient of the gift with paid repair services.

You or the recipient of the Baccarat Gift can use this service or get more information by contacting Customer Service (telephone 03-4579-6135). Alternatively, you can contact us at any of the above baccarat shops.
In addition, we provide paid repair services for some products such as bijoux, and we do not accept repairs for specific products such as tableware. For more information, please contact our customer service team (telephone 03-4579-6135).

Article 11-Intellectual property rights

Trademarks of ""Baccarat"" and all trademarks, graphic or not, and all other brand names, illustrations, texts, generally on websites or in any other medium used by Baccarat. Interviews, images, videos, and logos on products, their accessories, and packaging, whether registered or not, are and will continue to be Baccarat's exclusive property.
The same applies to any other combination or juxtaposition with any other trademark, symbol, logo, and generally any unique symbol intended to form a composite logo.

The same applies to all copyrights, drawings, designs, patents and domain names (especially those related to the product) that are the property of Baccarat.

High-bar text links to the website are not permitted without the express prior consent of Baccarat.
Any full or partial reproduction, modification, or use of the elements referred to in this section for any reason and in any medium is strictly prohibited without the express prior consent of Baccarat.


Article 12-Data Confidentiality

Baccarat's privacy policy can be accessed by clicking on the link on the homepage of the website.

Article 13-Force Majeure
Baccarat's performance of its obligations under these General Terms and Conditions of Sale will be suspended in the event of contingent or force majeure cases that impede or delay its performance.

Baccarat will notify you of the occurrence of such incidents or force majeure cases as soon as possible after such events occur.
If Baccarat's obligations are suspended for more than 30 days, the customer may terminate the order in progress and Baccarat will then refund the order.

Article 14-Invalidity of Terms under these General Terms and Conditions of Sale

The cancellation of any provision of these General Terms and Conditions will not result in the cancellation of the other provisions, which will remain in force between Baccarat and you.


Article 15 Limitation of liability

Baccarat is liable for damages resulting from the use of the Internet, among other things, such as data loss, intrusion, computer viruses, loss of internet connection, interruption of internet connection, or other problems that Baccarat has no control over. I won't get it.

Baccarat reserves the right to discontinue use of the website at any time.

Baccarat is only obliged to do its best. You will continue to be the sole judge of the suitability and adaptability of your order for your requirements and applications. Baccarat will not be held liable for any use of the product that does not match the intended use of the product.

Article 16-Non-Abandonment

Baccarat's failure to fulfill any of the obligations mentioned in these General Terms and Conditions may not be construed as a waiver of such obligation in the future.

Article 17-Governing law

This agreement is interpreted and applied based on Japanese law, and if a dispute arises regarding a transaction with a customer through this agreement or Baccarat.JP and the dispute is to be resolved by a jurisdiction, the Tokyo District Court shall be the first. It will be the exclusive agreement jurisdictional court of the first instance.

Article 18-Attribution of jurisdiction

Any dispute arising out of the composition, interpretation or performance of the General Terms of Sale, even with multiple defendants or third party complaints, belongs to the exclusive jurisdiction of the Japanese courts.

Version updated on October 17, 2017

Article 19 – Baccarat Customer Service

TEL: 03-4579-6135 MAIL:
Reception hours: 10: 00-18: 00 Excluding Saturdays, Sundays and public holidays